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Reinstate unresolved question

purenirvana
Dabbler
Posts: 13
Thanks: 2
Registered: 19-09-2013

Reinstate unresolved question

Hello,

Please could somebody reinstate my unresolved question number ending 01718 ? It remains unresolved yet appears to have disappeared without trace from my Plusnet member centre page.

Thank you.

Kind regards,

Lewis

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Reinstate unresolved question

I've ensured this is open and you should be able to see this on your member centre again. I will add that it's unlikely that we'll be able to improve the speed any further I'm afraid which is why we advised that we could remove contractual obligations.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 4,803
Thanks: 1,056
Fixes: 233
Registered: 21-04-2017

Re: Reinstate unresolved question

Hi Lewis,

 

It looks like the ticket closed after 14 days of inactivity.

For reference, you can view your open & closed tickets here.

 

I've just re-opened it for you now and moved things forward for you too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
purenirvana
Dabbler
Posts: 13
Thanks: 2
Registered: 19-09-2013

Re: Reinstate unresolved question

Hi @Chris, Hi @Gandalf,

 

Please could you reinstate this question again? To be honest I was so busy the question has lapsed, I'd also kind of lost the will to argue, but after the throughput I've had again this morning i.e. absolutely unusable internet levels of throughput I'm prepared to fight my corner again. I couldn't even download emails to my iPhone mail app!

 

It's a shame I have to feel up for an argument to resolve this problem, but it seems that's how things are done if BTOR refuse to acknowledge a problem, thinking it fair I should pay my ISP the same monthly fee as my neighbours only to receive 25% less service than those same neighbours syncing nicely at 80 mbps - and that I should also accept periodic poor throughput. Sorry, but I can't.

 

To add to this ongoing fault, it has been very wet where I live for the past couple of days. My line is now quite "hissy" and I had the aforementioned dreadful throughput. This further convinces me there is an issue on my line (water ingress into a joint?). That's what I want out of this, for a BT technician to come along and actually visually inspect the line/joints, not just plug some test equipment in and say "it's fine, accept the lower sync, nothing more we can do". Better still (and probably quicker and easier?), just move my line onto a spare line pair and see if sync improves? I really don't think this is a difficult fix, I just need someone to actually bother themselves to do some proper investigative work on the line, climb a ladder, climb a telegraph pole - you know, do their job?

 

I could start a new question, but I think it best to add to the old still unresolved question, it's the same unresolved fault and keeps continuity to the problems/comments I've made and received since this was first raised in February. There is also some offered compensation for a missed BTOR visit contained in the question, I'm still to receive this so that's another reason to reinstate the question.

 

Kind regards,

Lewis