Regular line Dropouts and slowing speeds
10-05-2021 2:43 PM - edited 10-05-2021 2:45 PM
I moved over to PlusNet in July 2020 after being on Fibre to cabinet with BT, Talk Talk and EE.
I tend to move suppliers to get the best deals and have had a very solid service and speed from previous suppliers.
Unfortunately since moving to PlusNet we have had regular line drop outs, varies from once a day to 3-4 times a day.
Previously, speed was consistently above 50mb but now averages 36-40mb.
I appreciate the efforts of the support teams as they have always done what they can.
Many line tests, sometimes finding a fault sometimes not.
Several engineer visits, the last resulting in replacement of master socket.
Have tried new routers sent to us by PlusNet and a tplink router but keep it on the latest PlusNet router for testing etc.
Despite all efforts, the disconnects and slow speeds persist.
I'm no expert but I feel the issue is likely to be at the cabinet.
So, is there anything I have said ring any bells to other users who might have had a similar issue.
Re: Regular line Dropouts and slowing speeds
Other than your D/S noise margin and consequently lowered data rate, nothing shouts at me on there. My next suggestion is to carry out a Quiet Line Test on your phone, preferably using a wired handset - dial 17070, select option 2 and listen. Apart from the regular 'Quiet Line Test' message, you should hear nothing. Any hissing, crackling or other noise - report a phone fault. Unless that is clear, you will not achieve optimum broadband performance.