Regular line Dropouts and slowing speeds
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- Re: Regular line Dropouts and slowing speeds
Regular line Dropouts and slowing speeds
10-05-2021 2:43 PM - edited 10-05-2021 2:45 PM
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Hi All,
I moved over to PlusNet in July 2020 after being on Fibre to cabinet with BT, Talk Talk and EE.
I tend to move suppliers to get the best deals and have had a very solid service and speed from previous suppliers.
Unfortunately since moving to PlusNet we have had regular line drop outs, varies from once a day to 3-4 times a day.
Previously, speed was consistently above 50mb but now averages 36-40mb.
I appreciate the efforts of the support teams as they have always done what they can.
Many line tests, sometimes finding a fault sometimes not.
Several engineer visits, the last resulting in replacement of master socket.
Have tried new routers sent to us by PlusNet and a tplink router but keep it on the latest PlusNet router for testing etc.
Despite all efforts, the disconnects and slow speeds persist.
I'm no expert but I feel the issue is likely to be at the cabinet.
So, is there anything I have said ring any bells to other users who might have had a similar issue.
Re: Regular line Dropouts and slowing speeds
10-05-2021 3:27 PM - edited 10-05-2021 3:28 PM
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Here are my BT wholesale broadband checker details. You can see my old line speeds are easily do-able!!!
Re: Regular line Dropouts and slowing speeds
10-05-2021 3:34 PM
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Sight of your Helpdesk tab may be helpful - but remove any personally identifiable information.
Re: Regular line Dropouts and slowing speeds
10-05-2021 3:34 PM
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Speed test just run.
Re: Regular line Dropouts and slowing speeds
10-05-2021 3:35 PM
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Re: Regular line Dropouts and slowing speeds
10-05-2021 3:38 PM
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Click the 'Troubleshooting tab on your router homepage, as below.
Re: Regular line Dropouts and slowing speeds
10-05-2021 3:44 PM
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Re: Regular line Dropouts and slowing speeds
10-05-2021 3:46 PM
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Not quite - we really need the information available under the ''Troubleshooting' tab - top right.
Re: Regular line Dropouts and slowing speeds
10-05-2021 3:49 PM
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Re: Regular line Dropouts and slowing speeds
10-05-2021 3:56 PM
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Other than your D/S noise margin and consequently lowered data rate, nothing shouts at me on there. My next suggestion is to carry out a Quiet Line Test on your phone, preferably using a wired handset - dial 17070, select option 2 and listen. Apart from the regular 'Quiet Line Test' message, you should hear nothing. Any hissing, crackling or other noise - report a phone fault. Unless that is clear, you will not achieve optimum broadband performance.
Re: Regular line Dropouts and slowing speeds
10-05-2021 9:55 PM
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Ran the quiet line test and all seems fine.
I'll call support again tomorrow to highlight the issues again.
Re: Regular line Dropouts and slowing speeds
25-06-2021 9:20 PM
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did you get this resolved?
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