Regular fibre drop outs

[#1]

Have had a nightmare day trying to work from home. Have had 20 to 30 drop outs with the light on the router either flashing or a constant red. No online chat and cut off 6 times when trying to phone support.

Does anyone have an email address or an alternative suggestion of how to contact Plusnet?

Thanks

[#2]

Hi @ab202,

I'm sorry that your connection has been dropping frequently and for the difficulties that you experienced in getting in touch with us to discuss this. I'll pass on feedback about this.

I can see that, since making this post, you have been able to discuss this with an advisor and that an engineer appointment has been arranged so that the connection issues can be investigated. Our faults team will contact you once we have an update from our suppliers regarding the engineer visit but please don't hesitate to get back in touch on here if there's anything that you'd like to discuss in the mean time.

[#3]

Hi Emily

Thanks for the response and amazingly all is working well today even though the engineer isn't due until this afternoon.

[#4]

Glad to hear that the problem appeared to fix itself.

Let us know if the drops return and further issues develop.