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Regular disconnections

Newbie
Posts: 3
Registered: ‎31-03-2020

Regular disconnections

My home fibre broadband is disconnecting me multiple times a day, probably on average once every two hours. I'm working from home so this is a major nuisance as I'm getting disconnected from Zoom calls. The disconnections can last from 1 minute to 10 minutes, and happen all through the day and evening. Can I get a ticket raised here rather than calling the support helpline? Please let me know what I need to do.

2 REPLIES 2
Seasoned Hero
Posts: 5,816
Thanks: 2,567
Fixes: 169
Registered: ‎30-06-2016

Re: Regular disconnections

@shaaaaaake 

The first question has to be whether the line is disconnecting or whether you have a wireless problem. Are the hub lights changing? Do you get the drops if your computer is connected to the hub with an Ethernet cable?

Newbie
Posts: 3
Registered: ‎31-03-2020

Re: Regular disconnections

Hi Baldrick1, thanks for your reply.

 

The hub lights change to orange and my devices connected by ethernet also lose connection.