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Regular disconnections

shaaaaaake
Hooked
Posts: 8
Registered: ‎31-03-2020

Regular disconnections

‎22-12-2020 2:27 PM - edited ‎22-12-2020 2:28 PM

My home fibre broadband is disconnecting me multiple times a day, probably on average once every two hours. I'm working from home so this is a major nuisance as I'm getting disconnected from Zoom calls. The disconnections can last from 1 minute to 10 minutes, and happen all through the day and evening. Can I get a ticket raised here rather than calling the support helpline? Please let me know what I need to do.

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Baldrick1
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Re: Regular disconnections

‎22-12-2020 3:01 PM - edited ‎22-12-2020 3:02 PM

@shaaaaaake 

The first question has to be whether the line is disconnecting or whether you have a wireless problem. Are the hub lights changing? Do you get the drops if your computer is connected to the hub with an Ethernet cable?

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shaaaaaake
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Registered: ‎31-03-2020

Re: Regular disconnections

‎23-12-2020 5:21 PM

Hi Baldrick1, thanks for your reply.

 

The hub lights change to orange and my devices connected by ethernet also lose connection.

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