Regular disconnect, broadband won't reconnect
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Regular disconnect, broadband won't reconnect
Regular disconnect, broadband won't reconnect
22-03-2020 2:33 PM - edited 22-03-2020 2:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tried splitting 2.4 and 5 networks, disabling 5ghz, renaming, restarting, changing lease length, unplugging other devices and phones, changing filters.... Nothing seems to fix it.
Have tried calling tech support but get told there's a 60+ minute wait time. Currently self isolating at home with 2 kids and little to none internet access, which whilst is good to get them off the screens, does get somewhat frustrating after a while...
Am using the standard hub supplied and generally it was ok last month, I swapped from Vodafone due to a similar issue (was more severe there and was an issue with their hardware).
Software version 4.7.5.1.83.8.263
Can't post event log extract as then it gets marked as spam
Re: Constant disconnection, unimpressed
22-03-2020 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tried splitting 2.4 and 5 networks, disabling 5ghz, renaming, restarting, changing lease length, unplugging other devices and phones, changing filters.... Nothing seems to fix it.
Have tried calling tech support but get told there's a 60+ minute wait time. Currently self isolating at home with 2 kids and little to none internet access, which whilst is good to get them off the screens, does get somewhat frustrating after a while...
Am using the standard hub supplied and generally it was ok last month, I swapped from Vodafone due to a similar issue (was more severe there and was an issue with their hardware).
Software version 4.7.5.1.83.8.263
Extract from event log:
13:44:44, 22 Mar. (71387.120000) CWMP: session closed due to error: Could not resolve host
13:44:43, 22 Mar. (71387.100000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
13:44:43, 22 Mar. (71387.090000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
13:44:13, 22 Mar. (71356.750000) CWMP: session closed due to error: Could not resolve host
13:44:13, 22 Mar. (71356.730000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
13:44:13, 22 Mar. (71356.730000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
13:44:13, 22 Mar. (71356.390000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
13:44:11, 22 Mar. (71354.800000) PTM over DSL is down after 25 minutes uptime
13:44:11, 22 Mar. (71354.790000) PPPoE is down after 24 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
13:44:09, 22 Mar. (71352.180000) PPP LCP Send Termination Request [User request]
13:43:38, 22 Mar. IN: BLOCK [15] Default policy (TCP [213.217.0.201]:57114->[146.198.113.92]:6600 on ppp3)
13:43:30, 22 Mar. IN: BLOCK [15] Default policy (TCP [185.176.27.246]:40162->[146.198.113.92]:24610 on ppp3)
13:43:23, 22 Mar. IN: BLOCK [15] Default policy (TCP [45.66.9.114]:42551->[146.198.113.92]:6991 on ppp3
Re: Constant disconnection, unimpressed
22-03-2020 2:45 PM - edited 22-03-2020 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just trying to get a fix for constant disconnects!
Edit: seems it doesn't like the event log copy/paste
Re: Constant disconnection, unimpressed
22-03-2020 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For the last 3 days my broadband has been disconnecting a lot. I seem to barely manage 30 min uptime.
I have tried splitting 2.4 and 5 networks, disabling 5ghz, renaming, restarting, changing lease length, unplugging other devices and phones, changing filters.... Nothing seems to fix it.
Have tried calling tech support but get told there's a 60+ minute wait time.
Am using the standard hub supplied and generally it was ok last month, I swapped from Vodafone due to a similar issue (was more severe there and was an issue with their hardware).
Software version 4.7.5.1.83.8.263
Re: Constant disconnection, unimpressed
22-03-2020 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Software version 4.7.5.1.83.8.263
Extract from event log:
13:44:44, 22 Mar. (71387.120000) CWMP: session closed due to error: Could not resolve host
13:44:43, 22 Mar. (71387.100000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
13:44:43, 22 Mar. (71387.090000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
13:44:13, 22 Mar. (71356.750000) CWMP: session closed due to error: Could not resolve host
13:44:13, 22 Mar. (71356.730000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
13:44:13, 22 Mar. (71356.730000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
13:44:13, 22 Mar. (71356.390000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
13:44:11, 22 Mar. (71354.800000) PTM over DSL is down after 25 minutes uptime
13:44:11, 22 Mar. (71354.790000) PPPoE is down after 24 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
13:44:09, 22 Mar. (71352.180000) PPP LCP Send Termination Request [User request]
13:43:38, 22 Mar. IN: BLOCK [15] Default policy (TCP [213.217.0.201]:57114->[146.198.113.92]:6600 on ppp3)
13:43:30, 22 Mar. IN: BLOCK [15] Default policy (TCP [185.176.27.246]:40162->[146.198.113.92]:24610 on ppp3)
13:43:23, 22 Mar. IN: BLOCK [15] Default policy (TCP [45.66.9.114]:42551->[146.198.113.92]:6991 on ppp3
Re: Constant disconnection, unimpressed
22-03-2020 3:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You have already been advised by a Plusnet staffer that drops have been observed on your line. These have nothing to do with your wireless problems. You were advised to go through the standard checks then if necessary report a fault.
This sounds like the thing to do to me!
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Regular disconnect, broadband won't reconnect
22-03-2020 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from tech help to Fibre
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Constant disconnection, unimpressed
22-03-2020 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
With regards to reporting a fault, I tried, the online form via a link I found in another thread doesn't work and I can't get through on the phone.
The separate topic I tried to create was marked as spam and have sent them a message about that as well.
Re: Constant disconnection, unimpressed
22-03-2020 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from multiple messages released from spam filter and posts moved and merged into one thread.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Constant disconnection, unimpressed
22-03-2020 4:16 PM - edited 22-03-2020 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, I hadn't noticed that your original post was tagged on to the end of someone elses topic. It looks like this has now been sorted. Lengthy posts from new subscribers often gets delayed in the spam filter. You should be OK now.
These network drops are not connected with wifi issues, you are losing connection between your hub and the outside world, not between the hub and wirelessly connected devices.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Constant disconnection, unimpressed
22-03-2020 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tried all the standard things and more. Am wondering if it is related to the Google drive/uploading issue mentioned elsewhere but will wait to see what they come back with.
Re: Constant disconnection, unimpressed
23-03-2020 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You say hopefully 'they' will do line checks. Have you got evidence such as a ticket on your account logging the problem? As your original post was tagged on to another it's quite possible that Plusnet staffer responses to your addition were not picked up.
In the absence of a Plusnet staffer responding to this new topic there's no evidence that Plusnet are yet aware that you have a problem. Posts on this forum do not automatically trigger action, it needs a staffer to come along and pick it up, which can be sporadic.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Constant disconnection, unimpressed
23-03-2020 10:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Regular disconnect, broadband won't reconnect
24-03-2020 1:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@anewman1976 wrote:
...
Am using the standard hub supplied and generally it was ok last month, I swapped from Vodafone due to a similar issue (was more severe there and was an issue with their hardware).
...
So doing things to the router will not help.
You have a line problem.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Regular disconnect, broadband won't reconnect
24-03-2020 8:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As mentioned before the previous problem was with the Vodafone hardware.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Regular disconnect, broadband won't reconnect