PPP LCP Send Termination Request [User request]

[#1]

Hi @Gandalf @TheMightyAJ

Many thanks for your help.

Plus Net support engineers are very helpful and managed to implement some fixes.

My Internet line is smooth and stable for the last few days.

Many thanks for all your help. 

Rgds,

Daminda

[#2]

@Dan_the_Van 

Hi ,
Many thanks for the note.
I fully understand you are trying to keep the discussions tidy. Appreciate all your efforts. 
But, you may need to understand "unanswered questions" should be discussed.

I suggest you search for "PPP LCP Send Termination Request [User request]". You can find how many forum posts are directed to this problem.

The connections are terminated by Plusnet routers without giving any reason. If the router firmware is owned by Plust Net, why can't the router explicitly log the cause (or improve the firmware)?
Apologies to raise this question. As a moderator what actions you have done to address the issue?

Many thanks.
Daminda.

[#3]

Hi @damindaperera, thanks for getting back to us.

I'm glad to see your broadband's remained stable now. 

Just to note. "PPP LCP Send Termination Request [User request]" suggests that your broadband connection has dropped, which can be for a vast variety of reasons, from issues with internal wiring, a router, infrastructure etc. 

This doesn't necessarily mean a problem with the firmware, nor can I imagine the router identify what's caused the drop, as the router wouldn't run a line test, and even then though a line test doesn't always show an exact cause.

I'd also note that the forum moderators aren't staff. I wrote up a post Here not long ago with some information regarding what work our mods do, as well as our superusers and a bit about us as well.

I hope this helps, but let us know if you've got further queries or there's anything else you'd need help with.