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Regular broadband until fiber installation?

FrazUK
Grafter
Posts: 38
Registered: 20-10-2015

Regular broadband until fiber installation?

Hey,

I've just moved into a new house and thinking about ordering the Fiber Extra package. The problem is, the earliest installation date is 9th January and I need an internet connection for my work.

Will/can Plusnet provide regular broadband until my installation date as part of my order?

Cheers!

6 REPLIES
scottymc
Grafter
Posts: 224
Thanks: 5
Registered: 04-02-2015

Re: Regular broadband until fiber installation?

As far as i know you can upgrade your package at anytime so yes but with Xmas so close they may not be able to get you connected to adsl any quicker
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Regular broadband until fiber installation?

Hello FrazUK,

scottymc is correct that you can upgrade to fibre at any point within a contract, providing it's available of course.

As for ADSL broadband orders, they can take just 4-5 working days to complete if there is no broadband on the line already.

For example, if the previous tenants haven't cancelled their service it's likely to take 10 working days to migrate the broadband.

If that's not the case, we should be able supply you with broadband quicker than fibre, providing that a new line installation isn't required as that relies on engineer availability.

If you private message me with your address/home phone number I'll be happy to check the availability down the line to find out how fast we can provide a service (once I'm back in the office this weekend).
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Gythral8PNC
Rising Star
Posts: 58
Thanks: 3
Fixes: 1
Registered: 06-02-2014

Re: Regular broadband until fiber installation?

Probably your best best is a mobile connection for the time being, until OpenReach can get their **** in order, as the 9th Jan is probably close to 10 of their working days away & so aDSL probably will not be up and running any sooner

 

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Regular broadband until fiber installation?

Unless there's a stopped line available, then it should take 1 working day to restart, then 1 working day for records to update then 4 working days to provide broadband.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
FrazUK
Grafter
Posts: 38
Registered: 20-10-2015

Re: Regular broadband until fiber installation?

Thanks for the info guys. I Guess i will order broadband for now and upgrade later as i know the previous tenants did have a working broadband connection so no installation should be needed.

 

Cheers Anoush. I don't have phone set up yet so I don't have a number at the house, but I'll PM you now the postcode and house number.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Regular broadband until fiber installation?

Thanks for your PM @FrazUK and for your patience

 

I've checked the availability at your address and there are no working lines to take over, or stopped lines to restart. To provide broadband we would need to arrange an NLI (New Line Installation) that is dependent on engineer availability I'm afraid. Sad

 

I doubt we'll be able to provide broadband any faster than fibre as the engineer availability is coming up from the 10th January.

 

Apologies for the inconvenience caused.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff