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Reduced download speed

oldbaldeagle
Grafter
Posts: 61
Thanks: 1
Registered: ‎22-04-2014

Reduced download speed

Hi
We upgraded to Fibre on 18/8/2015 and the download speed was around 35 Mbps. 
Since then its reduced; I've just run a test on Ookla and got  -
Ping - 11
Download - 19.5
Upload - 16.75
These figures were obtained using a wired connection to the router.
I am aware of 2 events which may have a bearing on matters -
On 25/8 there was a brief power outage & I had to call Tech Support to get the router to work
On 27/8 I powered the router down to check if a spare router I had would work - it didn't!
Other than that I don't know of anything which could cause an issue.
Regards
Jon
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,957
Thanks: 578
Fixes: 217
Registered: ‎01-01-2012

Re: Reduced download speed

Can you test it again?
I've made some changes on our end.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
oldbaldeagle
Grafter
Posts: 61
Thanks: 1
Registered: ‎22-04-2014

Re: Reduced download speed

Hi
I now have -
Ping - 11
Download - 37.33
Upload - 18.38
Whatever the changes are you've made they've made a big improvement.
Many thanks
Jon
Plusnet Help Team
Plusnet Help Team
Posts: 5,957
Thanks: 578
Fixes: 217
Registered: ‎01-01-2012

Re: Reduced download speed

Much better!
Glad it's sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team