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Reduced Speed.

dunks1980
Newbie
Posts: 4
Thanks: 4
Registered: ‎24-01-2018

Reduced Speed.

Hi Guys 

i was wondering if any body could help me before i get on the phone and start complaining.

my speed has dropped to around 25Mb avarage instaead of the 37Mb i used to be getting

i have also been getting frequent drop outs where i can load a webpage or the tv program im streaming 

suddenly starts buffering and stops, and even to the stage now that i cant watch amazon prime, 

my lads Nintendo Switch wont work online either.

 

then a second or 2 later it starts working again. 

i have gone though speed tests using the following providors

 

Ookla  22.32 down and 9.21 up

which  25.9 down  and   8.9 up 

broadband.co.uk    36.92 down  and  8.8  up 

BT Wholesale    35.84 down   and  16.38 down 

 

so a couple of questions  why are all 4 speed test providers so diffrent ?

why are BT saying 16.38Mb upload when the other three are below 10 which is what my line is set up for.

and why when i restart my router do they all they start reading about the same  37.2Mb down and 9.4 up (give or take a point or two)

 

this is about the 5th time i have had to restsrt my router to get the speed back up so i can stream tv or surf the web without interuptions.

i havent even atempted to play any online PC games because i know i will either not be able to connect to the server or i will get Kicked soon there after.

add to that my son is going nuts when its drops out and he gets kicked of the fortnite server.

 

please help if you can 

 

cheers

Duncan