Red Light on Hub One

[#1]

I keep getting an orange light and red no internet light. I have tried a factory reset. The light turns blue for 30 seconds then the connection is lost.

[#2]

Hello, happening to me since early evening yesterday.

Called customer services and kept on hold for 55 minutes to be told "As per our conversation, we are experiencing authentication issues on our network and this is why there is a red internet light on your router. Customers are expected to have their service back up and running tonight but could be tomorrow."

Still not working this morning, gobbling up my mobile data.

[#3]

@Holmes66, have you tried rebooting your router this morning? We did have a problem, however it should now be resolved late last night.

[#4]

Bobpullen, still orange when I got home, turning power off and on did not work. However, rebooted with paper clip worked.  Thanks

[#5]

Hi Holmes66, 

I can see you got in touch by phone a few days ago, how are things looking from your point of view?