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Recurring speed drops.

feet
Dabbler
Posts: 17
Thanks: 3
Registered: 17-10-2017

Recurring speed drops.

My speed down again. Used BTW, down 22.39, up 6.41 mbps.  Cry 

 

Netflix picture again breaking up.  

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5 REPLIES
runhare
Aspiring Pro
Posts: 512
Thanks: 47
Fixes: 1
Registered: 09-10-2007

Re: Recurring speed drops.

 I'd say that it's not necessarily a problem with your connection speed but with throughput. Could even be congestion. My Internet connection only manages 12mbs on a good day but I can easily stream good quality Netflix, iPlayer, you tube , internet radio ,  music and so forth. I'd be inclined to Check your Wi-Fi signal  and also as mentioned previously,  see if you can find out what the data throughput is. those speeds you have are perfectly adequate to stream any video.  Also some details and statistics from your router would help, as would an idea of what kind of account you have subscribed to, and which exchange you're  connected to.

just saying your speeds are bad,  doesn't give much to go on! Speed isn't everthing .

feet
Dabbler
Posts: 17
Thanks: 3
Registered: 17-10-2017

Re: Recurring speed drops.

1. Not receiving contracted speed.
2. Wi-Fi network is fine.
3. speed drops, seem to affect latency and jitter.
4. Netflix loses connection and picture breaks up during watching.
5. speed still down a third, it always seems to be a third speed drop?

 

runhare
Aspiring Pro
Posts: 512
Thanks: 47
Fixes: 1
Registered: 09-10-2007

Re: Recurring speed drops.

hi feet

 

In which case if you have followed all the advice on the plus net member portal site regarding problems with your internet , including checking and testing the phone line for faults, you should raise a fault with Plus Net and ask them to investigate the causes of your symptoms. 

My feeling is that you are suffering from congestion rather than any physical fault. 

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Plusnet Help Team
Plusnet Help Team
Posts: 6,774
Thanks: 1,906
Fixes: 346
Registered: 21-04-2017

Re: Recurring speed drops.

Hi feet. I've replied to your original thread over here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 18,215
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Registered: 11-01-2008

Re: Recurring speed drops.

Moderators Note.

Locked in favour of existing thread noted in the above reply.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'