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Recurring Connection Problem

jim13
Dabbler
Posts: 21
Registered: ‎07-05-2015

Recurring Connection Problem

About six weeks ago I reported that I was experiencing frequent disconnections (usually lasting only a few minutes) and after various checks it was established the problem lay somewhere outwith my home. Three weeks later the fault was signed off as having been fixed.

 

Well, it's back. Six disconnections this morning to add to a similar number every day for the past couple of weeks. Normally it would just be a minor irritation but I have been uploading manuscripts to and down from Kindle Publishing and the breaks mean I keep having to start these from scratch. 

 

Unfortunately Online Help is currently unavailable and  as for getting through on landline - no luck.

 

I think I'll go and eat worms.

4 REPLIES
jim13
Dabbler
Posts: 21
Registered: ‎07-05-2015

Re: Recurring Connection Problem

I was a Legend last year. Now I'm a Dabbler.

Must have lost in the relegation play off.

BrightonRock
Pro
Posts: 289
Thanks: 83
Fixes: 6
Registered: ‎09-04-2016

Re: Recurring Connection Problem

Use the online portal to report a fault at https://www.plus.net/apps/kbdfaults if Plusnet staff don't pick up your post.

jim13
Dabbler
Posts: 21
Registered: ‎07-05-2015

Re: Recurring Connection Problem

Yes, I've reported it there

Many thanks

Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Recurring Connection Problem

Hello there, 

 

I can see from ticket 175087300 that it looks like the issue is resolved. 

 

Let me know if you're still experiencing any issues though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team