cancel
Showing results for 
Search instead for 
Did you mean: 

Reconnecting after outage , router is connected but stuck in sign in loop

delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

Reconnecting after outage , router is connected but stuck in sign in loop

We had an outage last night and internet went off. this morning the Hub was back on and with blue light . went to go onto google and web page wont open and then takes you to router page , it did say connected to internet , followed the instructions in trouble shooting and now router is steady orange with red b sign . totally confused , tried reset ect and still nothing . 

Tried calling plusnet tech help last night and wait time was 30 mins but I was actully on hold for over an hour and decided to give up . 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Reconnecting after outage , router is connected but stuck in sign in loop

Sorry to hear that.

Can you try the below?

- Open a web browser on your computer and type 192.168.1.254 into the address bar

- Once the page has loaded please click on the home tab

- If the broadband username section is not presenting your plusnet username @plusdsl.net click on advance settings

- You may be asked to log in. Please use the login details from the back of your router to log in.

- Once logged in please click continue to advance settings

- Then click on broadband

- Click the disconnect button

- Once disconnected it will bring up some options to change the username and password, these need to match plusnet user name @plusdsl.net & your account password

- Once these details have been added please click connect

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team