Recently upgraded to fibre, no speed increase so far
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Recently upgraded to fibre, no speed increase so far
27-10-2016 8:47 PM
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Re: Recently upgraded to fibre, no speed increase so far
28-10-2016 8:48 AM
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It can take anything from about 10 days upwards depending on BT Openreach engineer availability in your area. You SHOULD have been emailed with a date for the changeover but my recent experience ( my changeover is due next week! ) is that it didn't happen!. There are a few ways to find out when your changeover is due
Login to your member centre and check the questions(tickets) on your account via https://www.plus.net/wizard/?p=search , view the closed questions and look at service notices from about the day after your upgraded. You should find one something like this
An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 04/11/2016.
There is an open order on your line which is due to complete by 03-Nov-2016.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Recently upgraded to fibre, no speed increase so far
28-10-2016 10:06 AM
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If you are getting an upgrade to 21CN reported that is nothing to do with FTTC, it is an exchange equipment upgrade from ADSL Max to ADSL2+ The worrying thing is that BT will only allow one order at a time so if the 21CN upgrade is active there is a distinct possibility that your fibre upgrade order has been cancelled. Might be worth checking with support.
Re: Recently upgraded to fibre, no speed increase so far
28-10-2016 10:14 AM - edited 28-10-2016 10:17 AM
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If you are getting an upgrade to 21CN reported that is nothing to do with FTTC,
It IS in this case, it's the way the PN systems seem to report the upgrade. I am already on ( and have been for some while!) the 21CN network. Have already confirmed with support ( PN help team https://community.plus.net/t5/My-Order/Fibre-Upgrade-order-status/m-p/1380031#M1510 ) that it is the FTTC upgrade committed for the date showing on the order
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Recently upgraded to fibre, no speed increase so far
28-10-2016 10:35 AM - edited 28-10-2016 10:43 AM
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Well it's a strange way of reporting the upgrade, but that's PlusNet/BT's systems for you! Hope it all goes ahead OK for you. I'm waiting for an installed AIO cabinet to go live in the next month or so. EO lines have been rerouted but still not ready. At about 300m distance should get a good speed after years on ADSL Max 8 Mbps sync.
Re: Recently upgraded to fibre, no speed increase so far
28-10-2016 1:33 PM
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Hi there,
Your order is due for the 4th November.
Re: Recently upgraded to fibre, no speed increase so far
29-10-2016 8:12 AM
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