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Recently switched to fibre and it’s awful!

Cyclonestu
Newbie
Posts: 1
Registered: 11-05-2018

Recently switched to fibre and it’s awful!

Hi,

After 2 years of great plusnet broadband I’ve recently switched to Fibre. And it’s awful!

Slow, unresponsive and drops connection loads. New router is in exactly the same position the last one was in.

Is there anything Plusnet can do to improve this service?

It’s so frustrating.

 

Regards

2 REPLIES
BrightonRock
Pro
Posts: 248
Thanks: 79
Fixes: 5
Registered: 09-04-2016

Re: Recently switched to fibre and it’s awful!

Welcome to the Forum @Cyclonestu

Have you reported this as a fault? If not, I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but makes Plusnet aware of your problem (they won't know if you haven't reported a fault), they have to look at it, and gets the problem into the queue for action.

Please let us know how you get on.

Plusnet Help Team
Plusnet Help Team
Posts: 7,317
Thanks: 2,081
Fixes: 367
Registered: 21-04-2017

Re: Recently switched to fibre and it’s awful!

Hi there.

Our tests aren't showing any issues.

Are your devices connecting over WiFi or straight to the router using an ethernet cable?

If you're using WiFi, would you be able to try a wired connection?

This will help narrow down where the problem lies. If your connection is OK that way, then it's likely the issue lies with the wireless signal and further help can be found here and I'd also try the steps here too.

If you're still having problems using a wired connection, please can you run a speed test at www.speedtest.btwholesale.com completing the further diagnostics at the end? (Might need to use Internet Explorer)

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team