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Recent speed drop

mark3d
Newbie
Posts: 1
Registered: 28-02-2017

Recent speed drop

In the last week or two, my download speed has dropped from around 67mB/s to roughly 25-29mB/s, and my upload from 20mB/s to roughly 14. Is there any possible reason for this, and is there any way to return my speeds to what they have been for the previous couple of years? 

Speed.png

 

 

 

 

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Recent speed drop

Hi there

 

My tests have indicated an external fault which I've raised to our suppliers now. You can monitor the progress on this ticket. We'd expect updates within the next 3 working days.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support