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Recent slow speeds

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Dabbler
Posts: 12
Thanks: 1
Registered: ‎07-09-2016

Recent slow speeds

Hi

We’ve been getting slow speeds on our fibre broadband for some days now. Sometimes the speed will drop to 6mb down / .5mb up. I then reset the router and we go back to 15mb down /1mb up.

Our standard here is 20mb down and 2mb up. Rubbish, I know, but I’m told that we can’t get any better unless we get fttp which isn’t offered here atm or a cable service.

Can someone please look into this?

Thanks
1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 1,632
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Recent slow speeds

@Chris_b86 - I've just ran a GEA test and can see there is a potential internal fault. 

 

Please review this ticket on your account and reply with the information requested. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team