Hi @BertCoules, thanks for getting in touch and I'm sorry to hear you've been having speed issues as of recent.
I can confirm when looking over your connection from this side currently we can see shown by the results below that we're getting 64.2Mbps download and 19Mbps upload to your router currently. There are signs that the speeds have been lower recently however with the current sync speed this doesn't look like one we'd be able to progress further given the sync speeds are currently within the 61.6 - 80Mbps download estimates for your line.
Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
64.2 Mbps |
| Upstream Speed |
19.0 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
463.2 |
| Upstream Rate Assessment |
Reasonable |
| Downstream Rate Assessment |
Reasonable |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream traffic detected |
| Technology |
VDSL |
| DP Type |
External |
| Profile Name |
0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp |
2021-05-06T14:15:00 |
| Parameters |
MIN |
MAX |
AVG |
| Down Stream Line Rate |
57.4 Mbps |
64.8 Mbps |
63.3 Mbps |
| Up Stream Line Rate |
19.0 Mbps |
19.6 Mbps |
19.2 Mbps |
| Up Time |
856.0 Sec |
900.0 Sec |
899.8 Sec |
| Retrains |
0.0 |
1.0 |
0.0 |
| Current and Last 15 Minute Bin Performance |
| Parameters |
Last Traffic Count(Upto 15 mins) |
Current Traffic Count(Upto 15 mins) |
| Start Time Stamp |
2021-05-19T13:49:59.553+01:00 |
2021-05-19T14:04:59.553+01:00 |
| Ingress Code Violation |
0 |
1 |
| Egress Code Violation |
0 |
0 |
| Errored Seconds |
1 |
1 |
| Severely Errored Seconds |
0 |
0 |
| Unavailable Seconds |
0 |
0 |
If you're not already, I'd suggest when checking speeds to do so on a wired device to get an accurate reading of what's reaching the router and to make sure there's nothing using the connection at the time that could potential skew the results received which could explain the lower speeds you initially mentioned.
Should you notice the speeds reaching below your estimates on a wired device and nothing else using the connection at the time then I'd recommend raising a fault at faults.plus.net so we can investigate further. Let us know how it goes.
