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Recent Fibre upgrade but still same speed

joanneandgraham
Newbie
Posts: 2
Registered: 10-11-2016

Recent Fibre upgrade but still same speed

Hi,

Hope there is a Plus net tech there who can help. Recently upgraded from Broadband to Fibre and been connected for past 6 days. (expecting a speed fluctuation while the line settles or whatever) However the speed is identical to my previous broadband. Been through all the checks, (main connection, wired connection, wifi, router reset, microfilter check etc etc.) and carried out multiple speed checks on phone, wired laptop and wireless computer.

Always still at 6.5 Mbps rather than the promised 50 -73 or whatever.

Am i missing something or have Plus net forgotten to switch something on?

By the time i am home from work (usually between 7-8pm), live chat isn't available and i can't seem to find a simple email address to send my query to.

 

Please help! as We are paying extra / tied into a contract for something with the same service as before!

3 REPLIES
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Recent Fibre upgrade but still same speed

I'm guessing you've had an email saying your account change has completed?

If so that email is totally misleading and you are probably still on ADSL until such time as an engineer visits your cabinet to connect you to FTTC - that's often a couple of weeks later.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Recent Fibre upgrade but still same speed

As jelv has advised your account has changed early as the actual upgrade isn't due till the 21st.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
joanneandgraham
Newbie
Posts: 2
Registered: 10-11-2016

Re: Recent Fibre upgrade but still same speed

Ok, thats fine. yeah the email was a bit misleading.

 

I'll wait. many thanks