Received email: "Your broadband product change is now complete"
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Received email: "Your broadband product change is now complete"
16-02-2016 10:43 PM
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Things are not perhaps as clear as they appear to be, so if anyone could advise I would be very grateful.
Re: Received email: "Your broadband product change is now complete"
17-02-2016 7:27 AM
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But I think it means that your next bill will be charged at the fibre extra rate ...
Re: Received email: "Your broadband product change is now complete"
17-02-2016 8:32 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Received email: "Your broadband product change is now complete"
17-02-2016 8:38 AM
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As your invoice date is after the date your order is due to complete, you won't actually end up paying any more for this so although incorrect, it's a harmless change.
Re: Received email: "Your broadband product change is now complete"
17-02-2016 8:54 AM
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Also, the email says:
Quote When you agreed your product change, you accepted that you have up to 14 days from tomorrow to cancel your order. Plusnet Protect must be kept for at least 30 days.
Tomorrow seems an arbitrarily picked date. If I'm barely due to receive the product in those 14 days, how can I have any meaningful time to evaluate it? Surely the 14 day evaluation period should start from when I actually receive the product. Not that I'm expecting to find it deficient, but this is a matter of principle.
whittler, fwiw, here's my tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\>tracert ntp.plus.net
Tracing route to ntp.plus.net [212.159.6.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 28 ms 28 ms 28 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130
.139]
3 28 ms 75 ms 28 ms irb.11.PCL-CR01.plus.net [84.93.249.97]
4 28 ms 28 ms 28 ms po2.pcl-gw01.plus.net [195.166.129.41]
5 28 ms 28 ms 28 ms cdns02.plus.net [212.159.6.10]
Trace complete.
C:\>
Re: Received email: "Your broadband product change is now complete"
17-02-2016 8:56 AM
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The 14 day period is the same as new signups, it's from the point of order not the point of activation.
Re: Received email: "Your broadband product change is now complete"
17-02-2016 9:17 AM
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Re: Received email: "Your broadband product change is now complete"
12-05-2016 8:29 PM
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I received a similar email today, although I was previously notified that my fibre upgrade is scheduled for 20 May. Would it be possible for a Plusnet rep to confirm I will not be charged the higher rate until that date (assuming BTOR actually do the business as promised)? I'm definitely on ADSL at the moment, or I couldn't be posting this! I use my own router in preference to a PN one, and it will have to be reconfigured to operate on fibre.
Re: Received email: "Your broadband product change is now complete"
12-05-2016 10:28 PM
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Using you're own hardware is ok providing it has a vdsl modem. All fibre installs do not require a BT engineer and you won't be given a vdsl modem.
If you Like it, give it a
Re: Received email: "Your broadband product change is now complete"
12-05-2016 11:09 PM
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My billing date is actually tomorrow, the 13th. of each month, which made me wonder if that was why I had received the email.
As regards the router, I have an Asus DSL-AC68U, one of the few third-party modem/routers that can handle both ADSL and VDSL; it remains to be seen how well it copes with the latter!
Re: Received email: "Your broadband product change is now complete"
12-05-2016 11:47 PM
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If you Like it, give it a
Re: Received email: "Your broadband product change is now complete"
13-05-2016 12:04 AM
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Quote from my original post:
"I was previously notified that my fibre upgrade is scheduled for 20 May."
Re: Received email: "Your broadband product change is now complete"
13-05-2016 7:45 PM
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Pleased to say that Plusnet have now offered to refund the difference for the week (hopefully!) I have been billed for Unlimited Fibre Extra but am in fact still on ADSL.
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