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Received email about Fibre upgrade - but still on ADSL 2+

ccarmock
Rising Star
Posts: 65
Thanks: 24
Registered: 04-11-2013

Received email about Fibre upgrade - but still on ADSL 2+

Hi   I received an email from PlusNet today to tell me my upgrade from ADSL to Fibre broadband is complete.   Yet my speeds are identical to before and also the router still reports it is connected as ADSL 2+ not VDSL

Could a member of the PlusNet team check this for me please?

2 REPLIES
LordFox
Grafter
Posts: 211
Thanks: 6
Registered: 10-03-2008

Re: Received email about Fibre upgrade - but still on ADSL 2+

Join the club; I asked the very same question a few weeks ago. I'm sure a PN person will be along to confirm when you are *really* going live.

There are a few threads about this early email. Basically it's when your account is changed over, not when the BT man actually does the work.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Received email about Fibre upgrade - but still on ADSL 2+

Our suppliers have pushed back your fibre activation to 25/07/2016 due to engineer availability. Apologies for the early email. Sad

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support