Received email about Fibre upgrade - but still on ADSL 2+
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Received email about Fibre upgrade - but still...
Received email about Fibre upgrade - but still on ADSL 2+
19-07-2016 10:55 PM - edited 19-07-2016 10:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi I received an email from PlusNet today to tell me my upgrade from ADSL to Fibre broadband is complete. Yet my speeds are identical to before and also the router still reports it is connected as ADSL 2+ not VDSL
Could a member of the PlusNet team check this for me please?
Re: Received email about Fibre upgrade - but still on ADSL 2+
19-07-2016 11:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Join the club; I asked the very same question a few weeks ago. I'm sure a PN person will be along to confirm when you are *really* going live.
There are a few threads about this early email. Basically it's when your account is changed over, not when the BT man actually does the work.
Re: Received email about Fibre upgrade - but still on ADSL 2+
20-07-2016 7:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our suppliers have pushed back your fibre activation to 25/07/2016 due to engineer availability. Apologies for the early email.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Received email about Fibre upgrade - but still...