Received Fibre router
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- Received Fibre router
04-05-2017 12:24 PM
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Thanks Alex
Fixed! Go to the fix.
Re: Received Fibre router
04-05-2017 12:28 PM
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If you are currently a Plusnet ADSL customer then the new Plusnet Hub One will work now as it can handle both ADSL and Fibre.
When the swap takes place, the router will spot it and reconfigure itself for fibre.
Re: Received Fibre router
04-05-2017 12:31 PM
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04-05-2017 12:34 PM
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Hi Alex, if you have ADSL broadband already with us then by all means you can plug the router in and use the new one. If not then yes you'll have to wait for the broadband order to complete before plugging the router in and getting online.
Either way if you drop me your user name I'll check what's going on with your broadband order.
Kind Regards,
Ben
Re: Received Fibre router
on 04-05-2017 12:35 PM - last edited on 04-05-2017 1:05 PM by Strat
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Hi Ben thanks for the quick reply. My username is [removed]
Thanks
Moderator's note by Dick (Strat) Personal details moved from a public forum to a private area.
Re: Received Fibre router
04-05-2017 2:33 PM
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Just checking on your fibre order, I can confirm this is in progress for the 12/05/17.
You'll receive an automated email in the early hours of the morning advising the product change is complete. I'd expect the actual work to be carried out during normal business hours.
Re: Received Fibre router
06-05-2017 5:42 AM
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Moderator's note by Mike (Mav): I have changed the fix to @BD as per message #4.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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