Really slow internet speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Really slow internet speeds
Really slow internet speeds
26-11-2019 11:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been getting really poor speeds lately.
Download I normally got over 60mbps but recently only getting 20mbps if I am lucky
Upload use to be around 18mbps but now only getting 11mbps
I have logged onto my hub and played about with the channels but none of them make the slightest difference to the speed.
Can this be looked into for me please as it’s getting a PITA waiting fo programmes to buffer when I am paying for a fast fibre speed !
Andy
Re: Really slow internet speeds
27-11-2019 3:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @Andy74 I'm sorry to see you're experiencing speed problems. I've tested your line today and the tests are showing your router is getting a stable line speed of 76.3mbps with no issues detected.
From what I can see it appears all your devices are wireless so I suspect this may be an issue with the wireless connectivity. I'd recommend trying the steps Here to change the wireless channel as it's currently set to automatic. It may also be worth connecting some devices onto the 5GHz frequency and see how that goes.
I hope this helps.
Re: Really slow internet speeds
27-11-2019 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’ve had a play around with the hub Channel settings and also reset the router and things seem to be back to their normal speeds.
Cheers
Andy
Re: Really slow internet speeds
27-11-2019 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Really slow internet speeds