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Really slow fibre speed

phil917k
Newbie
Posts: 1
Registered: 13-12-2017

Really slow fibre speed

Current BT Wholesale speed test results:

Download 0.76 Mbps   IP Profile 38.67 Mbps

Upload 2.02 Mbps Profile 10.0

 Current line speed 38.6 Mbps

Results checked via Ethernet connection but other devices getting similar over wi-fi. Seems to have been getting steadily worse over last couple of days judging by performance issues on Iplayer streaming etc.

Will be reporting a fault.

Phil

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 8,351
Thanks: 2,567
Fixes: 414
Registered: 21-04-2017

Re: Really slow fibre speed

Hi Phil.

I've had a look into this for you and I can see that your circuit is on a hot virtual path. This means that the part of our suppliers network that your service is connected through, is experiencing congestion.

 

The good news is that there's a planned fix due tomorrow, so I've set ourselves a reminder to check back then.

Hopefully things go to plan.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team