Really slow fibre speed
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Really slow fibre speed
18-11-2015 9:58 PM
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However, despite my modem / router showing a line speed of 65 Mbps, I'm only getting 22 - 29 Mbps when doing speed tests - even BT Wholesale's speed tests show my service to be "performing poorly"
... the line and cabling is the same; Openreach replaced the master socket, but that shouldn't make any difference; and I've used two different makes / models of vdsl modem; yet the speed is consistently poor.
What's going on?
Re: Really slow fibre speed
19-11-2015 11:13 AM
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Says who? Sky are one of the best ISPs and have an excellent network. I'd be off to them like a shot if I could get a static IP address.
Quote from: stuclark1975 I was with Sky (who aren't known for providing the best service)
Sounds like the classic profile issue to me. Might be best to go to PN online chat and try and snag someone. If it is your profile it can be fixed pretty quickly.
Quote However, despite my modem / router showing a line speed of 65 Mbps, I'm only getting 22 - 29 Mbps when doing speed tests
Re: Really slow fibre speed
19-11-2015 11:15 AM
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Re: Really slow fibre speed
19-11-2015 4:37 PM
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Re: Really slow fibre speed
20-11-2015 10:21 AM
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Quote from: Andrue Says who? Sky are one of the best ISPs and have an excellent network. I'd be off to them like a shot if I could get a static IP address.
You can get a static IP from Sky; but only on the 78Mb deal. They don't advertise the fact though
Re: Really slow fibre speed
20-11-2015 10:22 AM
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Quote from: _Adam_Walker_ Hi @stuclark1975
I've run some fault diagnostics which don't show any obvious causes for this.
Glad to see you've reported a fault though.
I logged a fault, but so far (2 days later) no one has got back to me about it!
Re: Really slow fibre speed
20-11-2015 10:35 AM
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Sometimes you can
Quote from: stuclark1975 You can get a static IP from Sky;
I called them a few months ago. They said it might be available but I'd have to wait until my connection was live then place an order and see what happened. Clearly I wasn't going to switch to them in the hope that I might be able to get a static IP address
Re: Really slow fibre speed
20-11-2015 10:42 AM
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dick:quote
Re: Really slow fibre speed
09-12-2015 9:45 PM
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Since removing the "Pro Add On" the speed has gone up slightly; giving a download speed of aprox 40Mbps; however I can only get 8 - 9 Mbps upload, no matter what I try!
(when I was with Sky Broadband, I consistently got 18 - 19Mbps upload speed on the same phone line!)
Re: Really slow fibre speed
10-12-2015 5:18 PM
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I'm sorry to hear about these issues. I have looked at your account with a colleague today and he has recommended speaking to a particular section of our suppliers, tomorrow when they are open. It is not a guaranteed fix or improvement but it's worth talking to them to see what they say about this. I will take personal control and get back to you tomorrow about this. Thank you.
Re: Really slow fibre speed
13-12-2015 7:34 PM
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It seems no one at Plusnet is actually doing anything about this. I'm beginning to think I should have stayed with Sky! (in fact, seeing as this service hasn't worked properly since installation, do I now have valid grounds for early termination?)
Attached is the latest result from the BT Wholesale testing site
Re: Really slow fibre speed
13-12-2015 7:43 PM
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Re: Really slow fibre speed
13-12-2015 9:06 PM
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I previously had pop up messages from the Avast anti virus system that I was running, offering to ''speed up your computer''. To do this was by an ''upgrade'' at an additional cost. This aroused my suspicion and prompted me to uninstall Avast and install M Security Essentials.
The speed immediately shot up 56 mbs and has been around that ever since. My main pc is hard wired to the router and the BT fibre cabinet is within 50 metres of my property, so I should expect good speeds. My laptop is operating on Wifi and that is showing speeds of 36 to 40. The extra visit by the engineer was subsequently found not to be necessary.
I mention all this to suggest, that a similar check on your anti virus security system may bring similar results.
It has been suggested on the web, that certain anti virus security providers slow machines down, and then offer to speed them back up again by charging for a (so called) upgrade?
Hope this is helpful.
Re: Really slow fibre speed
13-12-2015 10:11 PM
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You're not alone with the slow speeds. Take a look at my recent fun and games:
http://community.plus.net/forum/index.php/topic,146345.0.html
You have at least had a response to your ticket unlike me
Re: Really slow fibre speed
14-12-2015 12:07 AM
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Quote from: Grastart I recently had a work ticket out for slow fibre speed. When the fibre was first installed the engineer reported 40 plus on the line socket. However the BTWPT showed varying speeds between 4 and 20mbs. After several contacts with plusnet service staff, the problem remained and a further visit by an engineer was arranged.
I previously had pop up messages from the Avast anti virus system that I was running, offering to ''speed up your computer''. To do this was by an ''upgrade'' at an additional cost. This aroused my suspicion and prompted me to uninstall Avast and install M Security Essentials. The speed immediately shot up 56 mbs and has been around that ever since. My main pc is hard wired to the router and the BT fibre cabinet is within 50 metres of my property, so I should expect good speeds. My laptop is operating on Wifi and that is showing speeds of 36 to 40. The extra visit by the engineer was subsequently found not to be necessary.
I mention all this to suggest, that a similar check on your anti virus security system may bring similar results.
It has been suggested on the web, that certain anti virus security providers slow machines down, and then offer to speed them back up again by charging for a (so called) upgrade?
Hope this is helpful.
I work in IT, specifically networking and internet related technologies; so yes, while you're absolutely correct that some AV and "protection" programmes can cause more trouble than they solve, I know categorically that this is not the problem I'm facing
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