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Really low download speed & High Ping

dontdisobey
Hooked
Posts: 9
Registered: 20-07-2016

Really low download speed & High Ping

So lately i have been getting extremely low download speeds (like 0.7 - 5Mbps Cry ) i used to get around 12 - 25 Mbps on wifi, i know wifi is usually unstable and wired is better, but it has been decent for nearly a year. Just wanted to know if there's something wrong with my line and if there's a fix Smiley

10 REPLIES
Excalibre68
Rising Star
Posts: 65
Thanks: 22
Registered: 12-08-2016

Re: Really low download speed & High Ping

A quick fix would be to reboot your modem and router and see if that helps other than that you may need to raise a ticket but you'll probably die from old age Crazy before you get an answer lol. Crazy3

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dontdisobey
Hooked
Posts: 9
Registered: 20-07-2016

Re: Really low download speed & High Ping

I've rebooted my router many times, and i have heard rumours of how long it takes to get a response on a ticket and on the phones so i thought i'll just write on the forum for suggestions Grin . Thanks anyway lol Cheesy .

Martin4
Dabbler
Posts: 10
Thanks: 2
Registered: 10-09-2016

Re: Really low download speed & High Ping

Your question can't be answered without more info.

Like, what is the modem sync speed. You can get this be logging into the modem/router or here:

https://portal.plus.net/my.html?action=data_transfer_speed

Also, what package are you on, fibre or ADSL?

 

Martin

dontdisobey
Hooked
Posts: 9
Registered: 20-07-2016

Re: Really low download speed & High Ping

If your'e talking about the estimate speed it says: 80Mb (This may vary between 62.8Mb and 80Mb), Current line speed: 38.4 Mb. And i'm on fibre btw Smiley

rongtw
Seasoned Hero
Posts: 6,542
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Really low download speed & High Ping

Come on PN where are you ?   3 days since OP and no reply to this ,,,, Friday evenin and its beer Oclock   PN clocked off now till monday Sad

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Martin4
Dabbler
Posts: 10
Thanks: 2
Registered: 10-09-2016

Re: Really low download speed & High Ping

If your line is syncing at 38Mb/s and your only seeing 2Mb/s on your wifi, then the problem most likely lies with your wifi.

You should run a speedtest e.g. www.speedtest.net from a computer with a wired connection to your router to confirm this.

 

Martin

dontdisobey
Hooked
Posts: 9
Registered: 20-07-2016

Re: Really low download speed & High Ping

Just done 2 speed tests on wired, both results were between, 25 - 28 Mbps Cheesy

dontdisobey
Hooked
Posts: 9
Registered: 20-07-2016

Re: Really low download speed & High Ping

Welp, looks like im cancelling Plusnet and moving on to virgin media because they have a alot more reliable download speed and ping especially in my area . goodbye lol Cry

0rangecake
Dabbler
Posts: 13
Thanks: 5
Registered: 17-09-2016

Re: Really low download speed & High Ping

Don't get too excited, their network is oversubscribed too; if not more so. My friend who's with Virgin gets random ping spikes and connection issues every other evening.

dontdisobey
Hooked
Posts: 9
Registered: 20-07-2016

Re: Really low download speed & High Ping

every other night is better than all day lol