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Really low download speed & High Ping

DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Really low download speed & High Ping

I don't know what has happened to my internet lately, the ping started to increase between 100 to 1000 in the past few weeks and ever since then the download speed has been below 2mbps which is terrible.
22 REPLIES
Community Veteran
Posts: 1,542
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: Really low download speed & High Ping

popeyeuk
Grafter
Posts: 85
Thanks: 1
Registered: 07-09-2010

Re: Really low download speed & High Ping

Read my thread.. Does it sound similar ?Huh
http://community.plus.net/forum/index.php/topic,148363.0.html
DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Re: Really low download speed & High Ping

popeyeuk, Thats exactly what i'm getting, How did you fix the problem?
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Really low download speed & High Ping

@DontDisobeyy
I've just been running some faults diagnostics which aren't indicating any problems with the fibre connection.
If you've been testing speeds over WiFi can you perform a test connecting via ethernet here for us please? http://speedtest.btwholesale.com/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Re: Really low download speed & High Ping

popeyeuk
Grafter
Posts: 85
Thanks: 1
Registered: 07-09-2010

Re: Really low download speed & High Ping

Quote from: DontDisobeyy
popeyeuk, Thats exactly what i'm getting, How did you fix the problem?

Hi there mate.. I switched my router off waited a minute or two the restarted it and it changed gateways from  pcl-bng01 to Gateway pcl-bng02  ...  
this was suggested my a gent who replied to my thread.. all is still fixed and working well..
You can find your Gateway by going here http://usertools.plus.net/@gateway/
Not sure why it changed or if you can make it change though
SpendLessTime
Aspiring Hero
Posts: 2,597
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Really low download speed & High Ping

To change gateway
1. Check which one you are on here http://users.plus.net/@gateway
2. Log onto your router and click the "disconnect" button (its location on the router webpages varies by make and model of router)
3. Wait a minute, really do wait a minute, then click the "connect" button
4. Check which one you are on again at http://users.plus.net/@gateway and hopefully it has changed.
DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Re: Really low download speed & High Ping

Thank you very much, it says i'm on gateway pcl-bng02. I'll check on the internet for a few days to see if it has gone better.  Smiley
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Really low download speed & High Ping

Quote from: DontDisobeyy
https://gyazo.com/2eb9c39f1eeab3d8f4850fc94ee01458   
These are the results

If they are the results over wired, that firmly points towards the wireless being the issue. Have you tried changing wireless channels at all?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Re: Really low download speed & High Ping

hey Chris, I've changed my wireless channel many times and have experimented. No luck though all of the channels gave me low download speed and extremely high ping when testing each one for about 10 mins.
DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Re: Really low download speed & High Ping

I have noticed that it is at certain times that the ping increases and the download speed lowers, should I take note of this?
DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Re: Really low download speed & High Ping

so, back to really high ping. It's getting worse now i'm getting 1000 consistently.....
DontDisobeyy
Grafter
Posts: 27
Registered: 19-12-2015

Re: Really low download speed & High Ping

Pinging bbc.co.uk [212.58.244.23] with 32 bytes of data:
Reply from 212.58.244.23: bytes=32 time=708ms TTL=55
Reply from 212.58.244.23: bytes=32 time=2794ms TTL=55
Reply from 212.58.244.23: bytes=32 time=1699ms TTL=55
Reply from 212.58.244.23: bytes=32 time=849ms TTL=55
Reply from 212.58.244.23: bytes=32 time=461ms TTL=55
Reply from 212.58.244.23: bytes=32 time=130ms TTL=55
Reply from 212.58.244.23: bytes=32 time=10ms TTL=55
Reply from 212.58.244.23: bytes=32 time=169ms TTL=55
Reply from 212.58.244.23: bytes=32 time=315ms TTL=55
Reply from 212.58.244.23: bytes=32 time=89ms TTL=55
Reply from 212.58.244.23: bytes=32 time=228ms TTL=55
Ping statistics for 212.58.244.23:
   Packets: Sent = 11, Received = 11, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
   Minimum = 10ms, Maximum = 2794ms, Average = 677ms
I don't understand how the ping goes this high...
Rippong
Grafter
Posts: 38
Registered: 23-12-2013

Re: Really low download speed & High Ping

Maybe you are saturating your upload - or someone else is. That will cause the issue you have "randomly".
Turn off other machines/devices and anything uploading (cloud backups, Windows 10 sharing, file sharing) and try again.