Really low download speed & High Ping
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Really low download speed & High Ping
14-09-2016 10:46 PM
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So lately i have been getting extremely low download speeds (like 0.7 - 5Mbps ) i used to get around 12 - 25 Mbps on wifi, i know wifi is usually unstable and wired is better, but it has been decent for nearly a year. Just wanted to know if there's something wrong with my line and if there's a fix
Re: Really low download speed & High Ping
15-09-2016 12:13 AM
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A quick fix would be to reboot your modem and router and see if that helps other than that you may need to raise a ticket but you'll probably die from old age before you get an answer lol.
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Re: Really low download speed & High Ping
15-09-2016 1:44 PM
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I've rebooted my router many times, and i have heard rumours of how long it takes to get a response on a ticket and on the phones so i thought i'll just write on the forum for suggestions . Thanks anyway lol .
Re: Really low download speed & High Ping
16-09-2016 9:53 AM
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Your question can't be answered without more info.
Like, what is the modem sync speed. You can get this be logging into the modem/router or here:
https://portal.plus.net/my.html?action=data_transfer_speed
Also, what package are you on, fibre or ADSL?
Martin
Re: Really low download speed & High Ping
16-09-2016 5:11 PM
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If your'e talking about the estimate speed it says: 80Mb (This may vary between 62.8Mb and 80Mb), Current line speed: 38.4 Mb. And i'm on fibre btw
Re: Really low download speed & High Ping
16-09-2016 5:59 PM
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Come on PN where are you ? 3 days since OP and no reply to this ,,,, Friday evenin and its beer Oclock PN clocked off now till monday
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Re: Really low download speed & High Ping
16-09-2016 6:26 PM
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If your line is syncing at 38Mb/s and your only seeing 2Mb/s on your wifi, then the problem most likely lies with your wifi.
You should run a speedtest e.g. www.speedtest.net from a computer with a wired connection to your router to confirm this.
Martin
Re: Really low download speed & High Ping
17-09-2016 1:10 PM
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Just done 2 speed tests on wired, both results were between, 25 - 28 Mbps
Re: Really low download speed & High Ping
19-09-2016 5:09 PM
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Welp, looks like im cancelling Plusnet and moving on to virgin media because they have a alot more reliable download speed and ping especially in my area . goodbye lol
Re: Really low download speed & High Ping
19-09-2016 6:32 PM
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Don't get too excited, their network is oversubscribed too; if not more so. My friend who's with Virgin gets random ping spikes and connection issues every other evening.
Re: Really low download speed & High Ping
19-09-2016 7:27 PM
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every other night is better than all day lol
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