Really High Pings Makes It Impossible To Do My Job!!
@izzybeatz I've tested your line tonight and and the tests aren't showing any issues with the broadband signal going into your router. Can you confirm if your devices are connecting wirelessly to your router or do you have a laptop/computer you can plug into your router using an ethernet cable?
The speeds you've shown are a lot less than where I'd expect because your router's in sync at around 30mbps (that's a good speed because your line's fairly long) so I'd recommend tackling that and getting your speeds sorted as the next step because the latency spikes are likely a symptom rather than a cause.
Knowing whether you're using a wireless or wired connection, and if your devices are wireless trying a wired connection would assist in getting to the bottom of the problem for you.
@Rcaocat I've tested your line and it's showing it's in even better shape with your router getting a speed of 79.9mbps (you're very close to the cabinet) and there's no issues detected or congestion showing at the exchange.
Could you try running a traceroute to pingbox1.thinkbroadband.com and post up the results?
Also it may be worth setting up a ThinkBroadband Broadband Quality Monitor (BQM) from Here although you won't be able to use this with the new router we've sent as the Hub One blocks ICMP requests by design, unless you put a device into the DMZ (Something I wouldn't recommend as it'd leave it exposed to the internet)
@izzybeatz While I appreciate the frustration I'm afraid I can't fix something I can't see broken so we'd need to go through some troubleshooting to get to the bottom of the issue. Is your PC plugged directly into the router with an ethernet cable? No switches or powerline adapters in-between. Also can you try the steps I've suggested in my previous post?
@Rcaocat Traceroute looks a bit odd (if you compare it with a normal traceroute that @izzybeatz has posted). Are you using the Hub One router? Also is your PC plugged into the router via ethernet with no switches or powerline adapters either?
If the answer to both questions is yes, it may be worth trying another router as the next step, let us know and we'll be happy to send you a replacement free of charge.
(Apologies for the part of my previous post which infers that we've sent you a new router. Admittedly that paragraph was a copy and paste but the word 'new' wasn't relevant. One of the few times I copy and paste, it'll teach me to proof read better...)
@izzybeatz Traceroute looks OK. Latency isn't high. Some hops will time out but that's normal as they'll just be prioritising te routing of traffic rather than responding back. Generally there'd be an issue if you see spikes of excessively high latency at one hop that continues on to the end.
Does the light on the front of your router change colour when you experience latency spikes? Also try running a speed test at http://speedtest.btwholesale.com/ completing the additional diagnostics afterwards.
Thanks for getting back to me @Rcaocat
I've ordered a replacement router now you should receive by post within the next 3 to 5 working days
Let us know if you're still having issues once you've got it
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