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Re: Throttling at peak times?

TheChefuk
Hooked
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Registered: ‎04-01-2018

Re: Throttling at peak times?

Hi

Been with plusnet for around 10 years, fibre for at least 7... no problems till a week ago now speeds as low as 2 Mbps from a constant 38-45 Mbps on wireless with 2 kids on ipads/xbox/phones etc .Seems a lot of people are having the same problems. Need to sort this out Plusnet...

11 REPLIES
Superuser
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Re: Throttling at peak times?


@TheChefuk wrote:

Been with plusnet for around 10 years, fibre for at least 7... no problems till a week ago now speeds as low as 2 Mbps from a constant 38-45 Mbps on wireless with 2 kids on ipads/xbox/phones etc


Hi @TheChefuk  Your problem probably needs to be investigated as a possible fault and should be in its own Topic.

 


 

Moderator
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Re: Throttling at peak times?

Moderator's Note

Posts split to their own topic for clarity.

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Throttling at peak times?

Welcome to the community forums @TheChefuk

I've got our suppliers to move your connection over to a different VLAN in the hope that will resolve the issues you're experiencing. It should complete within the next 48 hours and I've set a reminder for myself to check back then.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
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Re: Throttling at peak times?

Moderator's note:

I locked @TheChefuk's other thread so as to keep support in one place.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Throttling at peak times?

Our suppliers have advised us that your circuit has been moved.

How are your speeds?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TheChefuk
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Registered: ‎04-01-2018

Re: Throttling at peak times?

Hi
A lot better! Up to 30/36 Mbps now ping sat at around 20/25. Will keep an eye on it. Thanks for the quick response and help. Cheers. 👍👍
Plusnet Help Team
Plusnet Help Team
Posts: 10,104
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Registered: ‎21-04-2017

Re: Throttling at peak times?

I'm glad to hear that! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TheChefuk
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Registered: ‎04-01-2018

Re: Throttling at peak times?

Hi

Iam back to slow speeds again.... between 5-7 Mbps. Can anyone help? Been fine for the last 2 weeks now slowwwww again.

Thanks

 

Plusnet Help Team
Plusnet Help Team
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Re: Throttling at peak times?

Our tests still aren't flagging any issues, but I'd like to take this back to our suppliers.

Can you run the BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end, and then report the fault to us at http://faults.plus.net

 

Let me know over here when you've done that and I'll look at it tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TheChefuk
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Re: Throttling at peak times?

Hi Gandalf

Done the test and all seems fine!! Strange it was dipping so low last night, will keep my eye on it the next week or so. Thanks for your fast response and help

Cheers

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Throttling at peak times?

That's good to hear Thumbs Up

It's flagged to the relevant people and we're investigating though. Would be helpful to know if the issues return.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team