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Re: Throttling at peak times?

TheChefuk
Hooked
Posts: 6
Thanks: 2
Registered: 2 weeks ago

Re: Throttling at peak times?

Hi

Been with plusnet for around 10 years, fibre for at least 7... no problems till a week ago now speeds as low as 2 Mbps from a constant 38-45 Mbps on wireless with 2 kids on ipads/xbox/phones etc .Seems a lot of people are having the same problems. Need to sort this out Plusnet...

7 REPLIES
Superuser
Superuser
Posts: 2,677
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Registered: 10-04-2007

Re: Throttling at peak times?


TheChefuk wrote:

Been with plusnet for around 10 years, fibre for at least 7... no problems till a week ago now speeds as low as 2 Mbps from a constant 38-45 Mbps on wireless with 2 kids on ipads/xbox/phones etc


Hi @TheChefuk  Your problem probably needs to be investigated as a possible fault and should be in its own Topic.

 


 

Moderator
Moderator
Posts: 25,887
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Registered: 14-04-2007

Re: Throttling at peak times?

Moderator's Note

Posts split to their own topic for clarity.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
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Registered: 21-04-2017

Re: Throttling at peak times?

Welcome to the community forums @TheChefuk

I've got our suppliers to move your connection over to a different VLAN in the hope that will resolve the issues you're experiencing. It should complete within the next 48 hours and I've set a reminder for myself to check back then.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
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Registered: 06-04-2007

Re: Throttling at peak times?

Moderator's note:

I locked @TheChefuk's other thread so as to keep support in one place.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: Throttling at peak times?

Our suppliers have advised us that your circuit has been moved.

How are your speeds?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TheChefuk
Hooked
Posts: 6
Thanks: 2
Registered: 2 weeks ago

Re: Throttling at peak times?

Hi
A lot better! Up to 30/36 Mbps now ping sat at around 20/25. Will keep an eye on it. Thanks for the quick response and help. Cheers. 👍👍
Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 235
Registered: 21-04-2017

Re: Throttling at peak times?

I'm glad to hear that! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team