Re: Throttling at peak times?
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Re: Throttling at peak times?
06-01-2018 10:57 PM
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Hi
Been with plusnet for around 10 years, fibre for at least 7... no problems till a week ago now speeds as low as 2 Mbps from a constant 38-45 Mbps on wireless with 2 kids on ipads/xbox/phones etc .Seems a lot of people are having the same problems. Need to sort this out Plusnet...
Re: Throttling at peak times?
07-01-2018 9:06 AM
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@TheChefuk wrote:
Been with plusnet for around 10 years, fibre for at least 7... no problems till a week ago now speeds as low as 2 Mbps from a constant 38-45 Mbps on wireless with 2 kids on ipads/xbox/phones etc
Hi @TheChefuk Your problem probably needs to be investigated as a possible fault and should be in its own Topic.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Throttling at peak times?
07-01-2018 12:41 PM
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Moderator's Note
Posts split to their own topic for clarity.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Throttling at peak times?
08-01-2018 2:27 PM
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Welcome to the community forums @TheChefuk
I've got our suppliers to move your connection over to a different VLAN in the hope that will resolve the issues you're experiencing. It should complete within the next 48 hours and I've set a reminder for myself to check back then.
Re: Throttling at peak times?
08-01-2018 3:34 PM
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Moderator's note:
I locked @TheChefuk's other thread so as to keep support in one place.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Throttling at peak times?
09-01-2018 5:05 PM
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Re: Throttling at peak times?
09-01-2018 11:54 PM
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A lot better! Up to 30/36 Mbps now ping sat at around 20/25. Will keep an eye on it. Thanks for the quick response and help. Cheers. 👍👍
Re: Throttling at peak times?
11-01-2018 9:45 PM
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Re: Throttling at peak times?
25-01-2018 7:25 PM
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Hi
Iam back to slow speeds again.... between 5-7 Mbps. Can anyone help? Been fine for the last 2 weeks now slowwwww again.
Thanks
Re: Throttling at peak times?
25-01-2018 8:20 PM
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Our tests still aren't flagging any issues, but I'd like to take this back to our suppliers.
Can you run the BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end, and then report the fault to us at http://faults.plus.net
Let me know over here when you've done that and I'll look at it tomorrow.
Re: Throttling at peak times?
26-01-2018 11:27 AM
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Hi Gandalf
Done the test and all seems fine!! Strange it was dipping so low last night, will keep my eye on it the next week or so. Thanks for your fast response and help
Cheers
Re: Throttling at peak times?
26-01-2018 12:02 PM
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