Re: Still no FTTC after more than 3 months of trying!
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Re: Still no FTTC after more than 3 months of trying!
05-12-2018 11:06 PM
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Re: Still no FTTC after more than 3 months of trying!
06-12-2018 8:45 AM
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Moderators Note
This topic has been split from another thread and moved for better visibility and to aid staff
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Still no FTTC after more than 3 months of trying!
06-12-2018 4:04 PM
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Hi @laurenbryant93, thanks for your post.
We'd usually always ask you to complete checks with alternate equipment to ensure it's not an equipment fault but please don't go out and buy gear at your expense, we can still help with technical issues without this step. We're sorry if you were made to feel that you needed to go out and spend cash on resolving the problem.
We've updated your existing fault ticket found here as we've been advised that due to the issue we need to proceed to engineer booking.We do need a response to the ticket in order to proceed.
Please let us know via this post when you respond so that we can get the appointment booked in ASAP for you.
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