Hi @Champnet,
Thank you for connecting a different phone. I've tested your line and the test is no longer picking up a fault:
| GEA Test Detail |
| Circuit ID |
NA |
Service ID |
BBEUXXXXXXXX |
| |
| |
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
62.8 Mbps |
| Upstream Speed |
19.9 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
405.9 |
| Upstream Rate Assessment |
Very Good |
| Downstream Rate Assessment |
Reasonable |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Profile Name |
0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp |
2019-04-03T19:00:00 |
| Parameters |
MIN |
MAX |
AVG |
| Down Stream Line Rate |
62.5 Mbps |
63.2 Mbps |
62.5 Mbps |
| Up Stream Line Rate |
19.9 Mbps |
20.0 Mbps |
19.9 Mbps |
| Up Time |
0.0 Sec |
900.0 Sec |
896.8 Sec |
| Retrains |
0.0 |
1.0 |
0.0 |
| Current and Last 15 Minute Bin Performance |
| Parameters |
Last Traffic Count(Upto 15 mins) |
Current Traffic Count(Upto 15 mins) |
| Start Time Stamp |
2019-04-16T18:33:02.153+01:00 |
2019-04-16T18:48:02.153+01:00 |
| Ingress Code Violation |
0 |
0 |
| Egress Code Violation |
0 |
32 |
| Errored Seconds |
4 |
0 |
| Severely Errored Seconds |
0 |
0 |
| Unavailable Seconds |
0 |
0 |
As this is the case, it appears that the fault lies with the phone handset that was connected previously. Please can you keep it in the current set up for a few days and let us know if you continue to experience any problems.
If this post resolved your issue please click the 'This fixed my problem' button | Emily D
Plusnet Help Team
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