Request GEA test

[#1]

Removed

[#2]

Could I have one please ?

[#3]

@Champnet

I've provided yours below

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	62.8 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Voice fault suspected - contact Voice CP to progress copper issue
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	405.9
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-04-03T11:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	62.5 Mbps	62.7 Mbps	62.5 Mbps
Up Stream Line Rate	19.9 Mbps	20.0 Mbps	19.9 Mbps
Up Time	820.0 Sec	900.0 Sec	899.9 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-04-16T10:48:02.695+01:00	2019-04-16T11:03:02.695+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	11
Errored Seconds	5	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

The voice fault suspected appears to be a loop fault in your property according to our tests. Are you connected to the master socket?

[#4]

Thanks, router is connected to the master socket with no other internal connections, I'll connect to test socket.

[#5]

Done...

[#6]

I'm afraid our tests are still showing it.

Is it possible to unplug everything from the line so we can retest?

[#7]

Phone removed, do you want the router disconnected ?

[#8]

Apologies @goldenfibre for high jacking your thread.

@MatthewWheeler  Can we start another thread ?

[#9]

@Champnet I'm afraid I can't start another thread for you but you can do this yourself if you'd like.

With regards to the tests we'd need everything disconnected router included

[#10]

Thought this thread would be locked but we’ll carry on.
Everything is disconnected.

[#11]

The test is now passing which indicates something you had connected to the line was causing a loop.

Can you connect the phone back in then message us back?

[#12]

Phone’s in, router’s still out

[#13]

Moderators Note

Posts split and moved into new topic.

[#14]

Thanks @dvorak 

[#15]

We've tested the line and that's showing the loop fault again.

Can you just leave the router connected?