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Re: Poor Upload Speed

daveofcymru
Newbie
Posts: 4
Registered: ‎03-10-2016

Re: Poor Upload Speed

Hi, I have a very slow upload speed, tested @ 0.08Mbps, and that was one of the higher test results.  We are on fibre broadband (paying extra for the privelage) is ours capped or does our router need updating?

5 REPLIES
Moderator
Moderator
Posts: 19,038
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Fixes: 311
Registered: ‎11-01-2008

Re: Poor Upload Speed

Moderators Note.

split into its own topic and moved to correct area.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Poor Upload Speed

Was that done over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
daveofcymru
Newbie
Posts: 4
Registered: ‎03-10-2016

Re: Poor Upload Speed

Wireless connection. While looking at causes of the issue online I noted that many people solve the issue with a firmware update on the router.  Checking our Thomson tg585 v8 I noted version 8.2.7.8, is this the latest version?

daveofcymru
Newbie
Posts: 4
Registered: ‎03-10-2016

Re: Poor Upload Speed

Speed test with a wired connection resulted in a 2.9mb download speed (usually around 6-7mb on wireless) and an upload speed of 0.39mb (usually around 0.02mb on wireless)

daveofcymru
Newbie
Posts: 4
Registered: ‎03-10-2016

Re: Poor Upload Speed

just done another wireless speed test, 2.9mb download (an issue as we pay for the higher speed, this has previously tested at 6-7mb!!) and a 0.07 upload.  Is there some problem with the router?  We pay for the higher speed but don't seem to be getting it, also lots of cut outs and pages taking a long time to load.