Re: Peak Time slowdown
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- Re: Peak Time slowdown
29-12-2017 10:26 PM
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Fixed! Go to the fix.
Re: Peak Time slowdown
29-12-2017 10:32 PM
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@Adamlurks - have you run speed tests and diagnostics to see if there is a fault on your line? This thread was last posted on 11 months ago..... and the person who was experiencing the problem got it resolved....
Re: Peak Time slowdown
30-12-2017 6:59 AM
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Re: Peak Time slowdown
30-12-2017 8:05 AM
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Re: Peak Time slowdown
30-12-2017 8:44 AM
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Re: Peak Time slowdown
30-12-2017 5:00 PM
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Welcome to the community forums @Adamlurks
Sorry to hear you're experiencing speed problems
I can see your complaint is being dealt with by my colleagues in our high level escalations team and we've arranged an engineer visit for next Wednesday to investigate the Openreach network.
I've checked our suppliers utilisation report and there doesn't seem to be anything reported with regards to congestion. With that said and I'm not sure whether this has been done already, I'd like to contact our suppliers quality assurance (QA) team to investigate the VLAN as I did with @br043871
Sadly, since they're only open normal office hours/not on bank holidays or weekends, I'll contact them when I'm in the office next week apart from New Year's Day and I'll post back.
Re: Peak Time slowdown
30-12-2017 11:19 PM
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Re: Peak Time slowdown
30-12-2017 11:32 PM
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I am just interested in your thoughts on this. It seems unusual to send an engineer out at a time when I have already stated that there is no fault.
Any input you can give is gratefully received - thanks for picking up on this already.
Re: Peak Time slowdown
30-12-2017 11:39 PM
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I used to get packet loss in the evenings (thinkbroadband monitor showed it) which killed off the TV service. After multiple engineer visits and a lift and shift it all cleared up (oh and my speed went up from low 30Mbs to low 40s).... So it could be that your problem is being exacerbated by a physical problem... and you may well get a new master socket out of it (I got 3!!)
Re: Peak Time slowdown
31-12-2017 12:52 AM
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Moderator's note:
OP post and replies split to its own thread from here.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Peak Time slowdown
31-12-2017 3:03 PM
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No problems @Adamlurks
I think it's definitely worth getting an engineer out there to investigate the Openreach network, in case there is an issue there indirectly or directly affecting your connection.
In addition, sadly I won't be able to contact QA before the engineer visit as I'm off work on Tuesday.
I've created another ticket on your account to my own workflow, as a reminder to myself, so I'll follow up and speak to our suppliers on Wednesday, assuming the engineer hasn't resolved the issue by then.
Re: Peak Time slowdown
31-12-2017 3:17 PM
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@SteveA wrote:
..........After multiple engineer visits and a lift and shift it all cleared up (oh and my speed went up from low 30Mbs to low 40s)....
I'd take a bet that part of the 'lift and shift' involved moving you to a different SVLAN with lower utilisation?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Peak Time slowdown
01-01-2018 9:19 PM
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Re: Peak Time slowdown
03-01-2018 11:47 AM
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No problems Adam.
After discussing this with our suppliers, they've arranged to move your circuit to a different VLAN.
It should happen within the next 48 hours. Whilst this is no guarantee to fix the speed issue you're experiencing, at least it should rule out the VLAN from causing the problem. With that said, it worked with @br043871 so fingers crossed.
Let us know how it goes.
Re: Peak Time slowdown
03-01-2018 1:51 PM
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- Re: Peak Time slowdown