PPPoE is down after XX minutes uptime/PPP LCP Send Termination Request [User request]

[#1]

Unfortunately, I have the same ongoing issue. Plus DLM keeps affecting my speed - been ongoing for 18 months with at least six engineer visits. Was promised my account would be pinned - apparently it can't be and someone else from tech support said that I would have my SNR adjusted so that DLM would not impact.  Not holding my breath.

[#2]

Moderators Note

This post has been split into its own thread to aid OP and staff.

[#3]

@47077362 

What VDSL modem or router are you using ?

This is the sort of thing you sometimes see on some DrayTek devices, or Plusnet routers that need an firmware update.

[#4]

@Anonymous 

Hi Nibiru, thanks for reesponse.

HomeHub4/Plusnet one(?) and was on latest firmware when checked. 

Was promised last week that my account would be modified but still suffering lower than MGS on account, restarted router too (power cycled).  Been really frustrating, first logged these issues back in 2018 

[#5]

I've been trying to learn to live with my issue, for the time being at least. Until newer/different technology is available to me my only other real option is to go back to ADSL. So, if I can continue to get DLM resets every few months as necessary, this will have to do until I have other options available. Roll on FTTP!!

[#6]

@Prawnyloks Its so frustrating though and a week between contacts with the service desk doesn't help either - I really dislike "call placed on hold until xx/xx/2020"

[#7]

@Anonymous This is the log message when the connection drops:

19:30:07, 08 Mar.	(82766.460000) PTM over DSL is down after 93 minutes uptime
19:30:07, 08 Mar.	(82766.450000) PPPoE is down after 92 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
19:30:04, 08 Mar.	(82763.670000) PPP LCP Send Termination Request [User request]

Hub details:

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ62502987
3. Firmware version:	Software version 4.7.5.1.83.8.263 Last updated 11/06/19

6. Data rate:	8089 / 26156
7. Maximum data rate:	8102 / 42124

8. Noise margin:	6.6 / 12.1
9. Line attenuation:	32.0 / 21.8
10. Signal attenuation:	31.7 / 20.1

[#8]

Hi @47077362,

Apologies for the delayed response. I've taken a look into your account today and I can see that you've spoken to our Faults Team about this and that this is currently being investigated. If you have any further queries or issues during this investigation then please don't hesitate to get back in touch through the forums and we'll be more than happy to help.

[#9]

@TheMightyAJ Thanks Alex