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Re: One Hub can’t connect, solid orange light

bonesxtr
Hooked
Posts: 8
Registered: ‎06-03-2018

Re: One Hub can’t connect, solid orange light

Sorry to hijack a thread. I have the exact same issue. Switchover was today and the router still isn't connecting.
Would it be possible for someone to take a look at the connection status please.

Thanks
Steve
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,514
Thanks: 3,067
Fixes: 482
Registered: ‎21-04-2017

Re: One Hub can’t connect, solid orange light

Hi Steve. Sorry to hear you're unable to connect. This is a bit different.

Our suppliers have advised us that an engineer wasn't assigned out to complete the required work at the exchange yesterday as planned due to system problems with your order.

Basically, we placed your phone and broadband orders simultaneously so both your phone line and broadband service activate at the same time. These two orders are linked together on our supplier systems.

Unfortunately, this link in their systems was broken so the orders are now progressing separately. Our suppliers have progressed the phone order to completion by assigning out an engineer to complete the work.

Once that's done, your broadband order should follow suit and complete automatically.

We've been asked to review this tomorrow but your service should activate before then.

Our provisions team will chase this up if your orders aren't completed by then.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 18,997
Thanks: 2,073
Fixes: 301
Registered: ‎11-01-2008

Re: One Hub can’t connect, solid orange light

Moderators Note.
Moved posts from original thread as it's a different issue and for better visibility

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 9,514
Thanks: 3,067
Fixes: 482
Registered: ‎21-04-2017

Re: One Hub can’t connect, solid orange light

It looks like your order completed not long after I chased this up.

You should be up and running now:

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team