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Re: Not received upload speed increase yet

raviahluwalia
Newbie
Posts: 2
Registered: 15-03-2018

Re: Not received upload speed increase yet

Hi,

I upgraded from 36mb to 76mb at least a week ago and still haven't had the upgraded speed. My most recent bill has increased to the new speed so I'm sure the order was processed.

I have plugged my laptop in directly to the router and the BT wholesale speed test says I am getting 38mb

The minimum guaranteed is 61mb

 

Any ideas?

 

Thanks

4 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Not received upload speed increase yet

depends on your browser BT wholesale test results are unreliable Shocked

try a test here see if any difference https://www.thinkbroadband.com/speedtest

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Plusnet Help Team
Plusnet Help Team
Posts: 225
Thanks: 73
Fixes: 8
Registered: 11-01-2018

Re: Not received upload speed increase yet

Hi @raviahluwalia

 

Thanks for getting in touch.

 

I've checked your account and it does look like this is still on the 40/10 profile. I've arranged for this to be modified and you will see the speed increase on both Upload and Download within 48 hours.

 

Apologies that this didn't go through as expected - we'll have this sorted soon.

 

Best Wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
raviahluwalia
Newbie
Posts: 2
Registered: 15-03-2018

Re: Not received upload speed increase yet

Hi,

Thanks guys, looking forward to the updated speeds!
Browni
Aspiring Hero
Posts: 2,257
Thanks: 768
Fixes: 45
Registered: 02-03-2016

Re: Not received upload speed increase yet

In my experience speed upgrades take place in the early hours of the next working day so don't expect anything until Monday.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy