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Re: Not received upload speed increase yet

raviahluwalia
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-03-2018

Re: Not received upload speed increase yet

Hi,

I upgraded from 36mb to 76mb at least a week ago and still haven't had the upgraded speed. My most recent bill has increased to the new speed so I'm sure the order was processed.

I have plugged my laptop in directly to the router and the BT wholesale speed test says I am getting 38mb

The minimum guaranteed is 61mb

 

Any ideas?

 

Thanks

4 REPLIES 4
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Not received upload speed increase yet

depends on your browser BT wholesale test results are unreliable Shocked

try a test here see if any difference https://www.thinkbroadband.com/speedtest

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RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Not received upload speed increase yet

Hi @raviahluwalia

 

Thanks for getting in touch.

 

I've checked your account and it does look like this is still on the 40/10 profile. I've arranged for this to be modified and you will see the speed increase on both Upload and Download within 48 hours.

 

Apologies that this didn't go through as expected - we'll have this sorted soon.

 

Best Wishes,

 

Dave

raviahluwalia
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-03-2018

Re: Not received upload speed increase yet

Hi,

Thanks guys, looking forward to the updated speeds!
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Not received upload speed increase yet

In my experience speed upgrades take place in the early hours of the next working day so don't expect anything until Monday.