Re: Not received upload speed increase yet
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Re: Not received upload speed increase yet
15-03-2018 8:53 PM
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Hi,
I upgraded from 36mb to 76mb at least a week ago and still haven't had the upgraded speed. My most recent bill has increased to the new speed so I'm sure the order was processed.
I have plugged my laptop in directly to the router and the BT wholesale speed test says I am getting 38mb
The minimum guaranteed is 61mb
Any ideas?
Thanks
Re: Not received upload speed increase yet
16-03-2018 6:51 AM
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depends on your browser BT wholesale test results are unreliable
try a test here see if any difference https://www.thinkbroadband.com/speedtest
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
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Re: Not received upload speed increase yet
16-03-2018 10:22 AM
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Thanks for getting in touch.
I've checked your account and it does look like this is still on the 40/10 profile. I've arranged for this to be modified and you will see the speed increase on both Upload and Download within 48 hours.
Apologies that this didn't go through as expected - we'll have this sorted soon.
Best Wishes,
Dave
Re: Not received upload speed increase yet
16-03-2018 11:10 AM
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Thanks guys, looking forward to the updated speeds!
Re: Not received upload speed increase yet
16-03-2018 11:32 AM
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In my experience speed upgrades take place in the early hours of the next working day so don't expect anything until Monday.
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