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Re: New Upgrade - profile not updated

borisd0
Newbie
Posts: 1
Registered: 26-10-2013

Re: New Upgrade - profile not updated

Just been upgraded from PN ADSL to FTTC
Before upgrade:  down 3.7mbs. up 1.1mbs.
After upgrade:  down 3.7mBs up 6.99 mbs Ping 22
Estimated 26Mbs
I'm told that  I have to wait 10 days or so  to see the expected increased speed, is this correct?
To see no actual increase of speed when switching to fibre, is this normal?
4 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: New Upgrade - profile not updated

Sounds like they need to update their speed profile but you'd be best off starting your own thread rather than piggy backing off this one Smiley
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New Upgrade - profile not updated

@kremmen
Thanks for that.
@borisd0
No, that's not correct. Give me 5 minutes, then log in to your router and press disconnect and then connect. Try a speedtest after that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,408
Thanks: 999
Fixes: 58
Registered: 15-06-2007

Re: New Upgrade - profile not updated

No it isn't and I just wish they would train the call handlers better
The problem is updating the Plusnet profile and that is what they should have done manually instead of spouting the up to 10 days guff which does not apply to fibre
https://portal.plus.net/my.html?action=data_transfer_speed
I have split it off
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New Upgrade - profile not updated

Thanks Oldjim,
I've sorted the profile out and sent feedback on as this is an annoyance of mine.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff