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Re: New Upgrade - profile not updated
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- Re: New Upgrade - profile not updated
Re: New Upgrade - profile not updated
15-12-2014 3:23 PM
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Just been upgraded from PN ADSL to FTTC
Before upgrade: down 3.7mbs. up 1.1mbs.
After upgrade: down 3.7mBs up 6.99 mbs Ping 22
Estimated 26Mbs
I'm told that I have to wait 10 days or so to see the expected increased speed, is this correct?
To see no actual increase of speed when switching to fibre, is this normal?
Before upgrade: down 3.7mbs. up 1.1mbs.
After upgrade: down 3.7mBs up 6.99 mbs Ping 22
Estimated 26Mbs
I'm told that I have to wait 10 days or so to see the expected increased speed, is this correct?
To see no actual increase of speed when switching to fibre, is this normal?
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Re: New Upgrade - profile not updated
15-12-2014 3:24 PM
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Sounds like they need to update their speed profile but you'd be best off starting your own thread rather than piggy backing off this one
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Re: New Upgrade - profile not updated
15-12-2014 3:25 PM
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@kremmen
Thanks for that.
@borisd0
No, that's not correct. Give me 5 minutes, then log in to your router and press disconnect and then connect. Try a speedtest after that.
Thanks for that.
@borisd0
No, that's not correct. Give me 5 minutes, then log in to your router and press disconnect and then connect. Try a speedtest after that.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: New Upgrade - profile not updated
15-12-2014 3:26 PM
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No it isn't and I just wish they would train the call handlers better
The problem is updating the Plusnet profile and that is what they should have done manually instead of spouting the up to 10 days guff which does not apply to fibre
https://portal.plus.net/my.html?action=data_transfer_speed
I have split it off
The problem is updating the Plusnet profile and that is what they should have done manually instead of spouting the up to 10 days guff which does not apply to fibre
https://portal.plus.net/my.html?action=data_transfer_speed
I have split it off
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Re: New Upgrade - profile not updated
15-12-2014 3:29 PM
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Thanks Oldjim,
I've sorted the profile out and sent feedback on as this is an annoyance of mine.
I've sorted the profile out and sent feedback on as this is an annoyance of mine.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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