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Re: New Customer – No Internet

FIXED
Spandon
Hooked
Posts: 8
Fixes: 1
Registered: ‎16-03-2017

Re: New Customer – No Internet

Hi,

I moved from BT Infinity to Plusnet Fibre yesterday. Unplugged BT router plugged in Plusnet router, No connection and very similar situation to above. My password will not hold, the PPP keeps cycling and no connection established.

Any chance Anoush could work some magic on my account?

I have raised a support call after holding for an hour but no resolve so far.

Thanks

 PS Should have said, I have tried all the reset procedures.....

13 REPLIES 13
dvorak
Moderator
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Re: New Customer – No Internet

Moderators Note.

Split into its own topic for better visibility

@Anoush can you have a look?
Customer / Moderator
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rongtw
Seasoned Hero
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Re: New Customer – No Internet

@Anoush is doing a excellent job at the moment Thumbs_Up

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Anoush
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Re: New Customer – No Internet

HI there @Spandon first of all a warm welcome to the community forums

 

I'm just looking at your fault ticket now and I'll reply within the next few moments.

 


@rongtw wrote:

@Anoush is doing a excellent job at the moment Thumbs_Up


Thank you Grin

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Anoush
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Re: New Customer – No Internet

I've updated your ticket and sent you a text message to arrange an engineer appointment to investigate this. Once you reply to it please let me know on here and I can get it booked in for you.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Spandon
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Registered: ‎16-03-2017

Re: New Customer – No Internet

 

 

many thanks,

Message sent.

 

Spandon
Hooked
Posts: 8
Fixes: 1
Registered: ‎16-03-2017

Re: New Customer – No Internet

 

Just for info , I spoke to a local Openreach engineer who suggested the task to jumper switch my cabinet connection from BT to PlusNet in the DSLM cab had possibly not been raised?

Anoush
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Registered: ‎22-08-2015

Re: New Customer – No Internet

Task's definitely been raised as the fibre order had completed and I'm testing the line as fibre.

 

If you're around tomorrow, there's engineer availability for either AM or PM. If not, I'll get the engineer booked for the day you've specified on the ticket.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Spandon
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Registered: ‎16-03-2017

Re: New Customer – No Internet

 

Definitely good for tomorrow!

Thanks

 

 

Spandon
Hooked
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Registered: ‎16-03-2017

Re: New Customer – No Internet

 

AM preferred?

Anoush
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Re: New Customer – No Internet

Aye. All booked in for tomorrow AM. Smiley

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Spandon
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Re: New Customer – No Internet

 

Lovely job!

 

many thanks.Smiley

Anoush
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Re: New Customer – No Internet

No problems, let us know how it goes Smiley

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Spandon
Hooked
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Registered: ‎16-03-2017

Re: New Customer – No Internet

Fix

Great result.

OR engineer Gareth (Worcester) was excellent. Needed to move to a new port on the DSLM . After a couple of hours and a few cups of tea am now getting 37mb steady.

Thanks to Anoush and all for swift responses and a brilliant job.

Respect.

Cheesy