Re: My new fibre install
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Re: My new fibre install
01-12-2014 4:38 PM
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And I do hope the engineer does actually turn up as well since I doubt I'll be able to get time off work until the next month after today.
Re: My new fibre install
01-12-2014 4:41 PM
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Re: My new fibre install
01-12-2014 4:43 PM
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Re: My new fibre install
01-12-2014 6:05 PM
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I have no idea when I can get time off work for a new appointment. The worst part is my existing Sky broadband service will expire in a few days time, which will leave me without any internet, despite the fact that I have paid Plusnet for this months service!
I am not happy having wasted an afternoon, and will have to take unpaid leave from work for any future appointments.
Re: My new fibre install
02-12-2014 12:04 PM
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I'm seriously thinking of cancelling the order since the contract has clearly been broken.
Certainly not a good way for a company to impress a new customer.
Re: My new fibre install
02-12-2014 9:57 PM
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Re: My new fibre install
03-12-2014 10:17 AM
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Unfortunately the outage on Sunday has meant that we're still playing a bit of catch-up at the moment.
@ivanidea
Sorry to hear that the engineer didn't attend, the ticket you raised is with our team here to arrange a new appointment. Is there any timeslot you are available for?
Re: My new fibre install
07-12-2014 3:43 PM
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Quote from: Chris
Sorry to hear that the engineer didn't attend, the ticket you raised is with our team here to arrange a new appointment. Is there any timeslot you are available for?
The morning of Friday 12th December.
I will need confirmation ASAP so I can arrange to take unpaid time off work.
Re: My new fibre install
08-12-2014 5:36 PM
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Re: My new fibre install
09-12-2014 9:43 PM
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If PN can't fulfil their contract, I will move to a supplier who can.
Re: My new fibre install
10-12-2014 10:34 AM
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I've contacted our suppliers this morning and they've confirmed the engineer is booked to come out on the 12th between 8am and 1pm.
If you have any further issues please let us know.
Re: My new fibre install
10-12-2014 3:12 PM
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I notice that if I were to miss an appointment, I would be charged £130+vat (at least on the company line) but they don't seem to want to pay if they miss an appointment.
Re: My new fibre install
12-12-2014 2:19 PM
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I now have internet again.
Hopefully, the accounts department will now adjust the date of the next payment since internet deployment was delayed by 12 days.
Re: My new fibre install
12-12-2014 4:30 PM
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