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Re: Moved from Unlimited Fibre to Fibre Extra - no change in speeds

Gandalf
Community Gaffer
Community Gaffer
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Registered: ‎21-04-2017

Re: Moved from Unlimited Fibre to Fibre Extra - no change in speeds

‎19-09-2017 3:27 PM

It looks like we'll need to arrange an engineer visit to further investigate the problem

I've updated your ticket here too

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 16 of 18
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Battlefieldguy1
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Registered: ‎11-09-2017

Re: Moved from Unlimited Fibre to Fibre Extra - no change in speeds

‎19-09-2017 8:21 PM

Hi Anoush could you arrange for the engineer to come in a morning appointment to my house please and also just to let you know i also accept any charges if the problem is inside my house ( hopefully not ) cheers for the help , i just want my internet back to normal ! Thumbs_Up

Message 17 of 18
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Moved from Unlimited Fibre to Fibre Extra - no change in speeds

‎20-09-2017 1:26 PM

No problems, if you can reply to the ticket on your account with the requested info we'll book the appointment as soon as we can. Currently the fault report is stuck within the BT systems but that's expected to be resolved by tomorrow.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 18 of 18
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