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Re: Internet cutting off randomly

daddycoolj
Newbie
Posts: 7
Registered: 21-09-2010

Re: Internet cutting off randomly

Exact same problem here Sad I had it on adsl and now on fiber and a main reason for upgrading to fiber was the hope of a more stable connection. It's mostly annoying on the xbox as we get booted out of games and the xbox is wired straight into the router with an ethernet cable so it's not a wifi home network issue. It's the new Plusnet Hub One I've got.

4 REPLIES
Moderator
Moderator
Posts: 18,697
Thanks: 1,951
Fixes: 247
Registered: 11-01-2008

Re: Internet cutting off randomly

Moderators Note.

split into its own topic for better visibility.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Robllew
Newbie
Posts: 4
Registered: 14-05-2016

Re: Internet cutting off randomly

You have deleted my original post? Dvoraks?

I really need help with this as it's become unusable over the weekend.. Can you help in anyway?

Thanks
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Internet cutting off randomly

@Robllew - Your thread is still here

 

Hi @daddycoolj, are you ok to raise the issue as a fault here? Testing your line does show issues so we'll look to get them resolved.

 

Matty

 

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
daddycoolj
Newbie
Posts: 7
Registered: 21-09-2010

Re: Internet cutting off randomly

Hi Matty. Thank you very much for taking the time to test my line. I've reported the fault to the support team on the link you gave.

Alan