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Re: Fibre broadband speed lower than guaranteed minimum

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Newbie
Posts: 1
Registered: ‎07-07-2019

Re: Fibre broadband speed lower than guaranteed minimum

Could you test mine please? I get speeds anywhere as low as 0.5mbps, I'm not happy at all. I constantly change WiFi channels, and I've separated the SSID between the 2.4ghz and 5ghz and not found much improvement.

Thanks.
2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 17,718
Thanks: 5,567
Fixes: 943
Registered: ‎21-04-2017

Re: Fibre broadband speed lower than guaranteed minimum

@Pumpkin086 Sorry to hear that. Our tests aren't showing any issues with the broadband signal going into your router. Can you try a wired connection to narrow down where the issue lies?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Moderator
Moderator
Posts: 29,869
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Registered: ‎14-04-2007

Re: Fibre broadband speed lower than guaranteed minimum

Moderator's note by Dick (Strat): Posts split to own topic for clarity.

Customer and Forum Moderator. Windows 10 Firefox 82.0 (64-bit)